If you do not renew by April 15 at 3 p.m. ET, your seats will be released and you will have to purchase a subscription as a new member in the coming months.

You must renew your current seats to be eligible for upgrades/changes. We will send you an email with your timeslot for making upgrades/changes to your plan after the renewal period ends.

Check out this guide on how to upgrade.

Your upgrade opportunity is based on the order in which you renew your seats after those who have chosen to auto renew their season seats. So the earlier you renew, the earlier your chance to upgrade your seats!

We will email renewed Season Seat Members (from the 25-26 to 26-27 season) about their chance to add on full season packages ahead of the season subscription public on-sale. Please keep in mind that with our current number of season subscribers, it’s likely you won’t find seats adjacent to your own.

VIP Parking will likely sell out for the First Bank Broadway, 2026-27 Season.

During your purchase process, you will also see VIP Parking and the Prelude Dining Experience available for add-ons. You can do this in Account Manager as you renew your Broadway Season Seats.

• If you are signed up for auto renew and had VIP Parking this past season, it will be renewed into your account for the coming season.
• If you are signed up for auto renew and did not have VIP Parking last year but wish to purchase, you can add it in Account Manager, pending availability.
• If you have already purchased or renewed your seats without adding on these amenities, you can simply add in Account Manager.  Please note that VIP Parking is limited and may be sold out for most performances.

We remind you that President's Club includes VIP Parking and will be added in your account by management. 

If you add on VIP Parking, it will be included in your ticket book (if purchased by June 12 at 3 p.m. ET).

When offered, priority for pit seating on Broadway season shows is given to President's Club. Subsequently, Broadway Season Seat Members will be notified of availabile pit seating via email ahead of the individual show presale periods, with a specified deadline for completion. Any remaining seats are then made available to the general public.

For the upcoming 26-27 season:

• Maybe Happy Ending, Just In Time and Buena Vista Social Club will have pit seating.
• Our Broadway add-ons (The Lion King and Mamma Mia) will not have pit seating.
• Please check out availability for your show in Account Manager and check out this Exchanges Guide for tips.

As a Broadway Season Seat Member, you are subscribing to all seven shows on the Broadway season. Please note that this is not connected to concerts, Greensboro Opera or Greensboro Symphony Orchestra.

We will email you when add-ons and exchanges begin, likely in late June 2026.

Season Seat Members are able to exchange their tickets for a different performance of the same show with no additional service charges. We recommend exchanging as early as possible for best seating options, as inventory can become limited.

• If changing performance day(s) or seat location(s), a price difference may apply.
• Exchanges must be complete by 3 p.m. ET on the Friday prior to the show opening. Account Manager and the Call Center will be unable to accomodate exchanges made after this deadline.
• Exchanges Guide
• Due to print deadlines, your exchanges tickets will NOT be in your printed season ticket booklet. You will need to manage your updated tickets digitally in Account Manager.

We will email you when add-ons and exchanges begin, likely in late June 2026.

When adding seats for individual shows to your season tickets, be aware that seating may be limited and you will likley not find seats available next to your own. Please note that tickets added to your season account are subject to convenience fees and price increases as inventory becomes more limited.

• Each subscriber can add tickets for each of the seven shows in the 26-27 season. The ticket limit for each show this season is four, but subject to change.
• Add-on seats do not roll over to another show if unused. For example, you can't add on three seats to JUST IN TIME because you only added on one to MAYBE HAPPY ENDING.
• Please note that with the number of subscribers we have, you're unlikley to find seats directly adjacent to your own.
• Due to print deadlines, your add-on tickets will NOT be in your printed season ticket booklet. You will need to manage your updated tickets digitally in Account Manager.
• If you wish to pay for your add-ons with a Tanger Center gift card, please visit us in person at the box office.
• Add-ons must be paid in full and cannot be added to a current payment plan.
• Add-Ons Guide

For RENEWING subscribers:

• If choosing a payment plan, you will make a $100 down payment to secure your seats. Then payments will start on May 1 and run the first of each month after for the duration of the plan that you choose.
• If you are on auto renew and choose the 6-month payment plan, your first payment will be due on March 16 and then billed on the 16th of each month after. If you choose to auto renew with the "pay in full" option, your payment will be processed on March 16.
• Please note for subscribers who have rewened and added on new season seats: payment plans cannot be combined. If you have a payment plan for your renewed seats AND your new added seats, payment plans will remain separate.

For NEW subscribers:

• You will make a $100 down payment to secure your seats. Then, payments will start on July 1 and run the first of each month after for the duration of the plan that you choose.
• If purchasing after July 1, you will still make a $100 down payment and the plan will begin on August 1 and so on.
• Please note for subscribers who have rewened and added on new season seats: payment plans cannot be combined. If you have a payment plan for your renewed seats AND your new added seats, payment plans will remain separate.

Please do not make additional payments through Account Manager as this will prevent the automatic draft in following payment months.

Visit TangerCenter.com/Accessibility for more information. For individual accommodations, contact Kevin.Evans@gsocomplex.com or call 336.333.6555.

Please make accessibility arrangements within at least 30 days prior to your performance to help ensure your needs are met.

• If exchanging seats to some of equal or lesser value, this is considered an even exchange and there are no additional service charges.
• If exchanging seats to some of greater value, the difference in price must be paid, though there are no additional service charges.
• Differences in price cannot be applied to an existing payment plan. All upcharges must be paid in full at the time of checkout.
• If you are adding on seats for single shows on this season, there is a $18.15 per seat service charge in Account Manager, by phone or at the Tanger Center Box Office.

If you are renewing seats from the 25-26 to the 26-27 season, please email us at CustomerCare@TangerCenter.com prior to renewing your seats and/or making any payments. Accounts cannot be split after 3 p.m. ET on April 15, 2026. After this date, only the owner will be able to manage tickets on this account.

Season ticket booklets will be mailed in late summer 2026, approximately one month prior to the season beginning, unless you signed up for the "Mobile Only" option, which means you forego a season ticket booklet.

Please note that due to print deadlines, only renewing members who purchase their Season Seats by June 12 at 3 p.m. ET will receive a booklet.

We strongly encourage you to keep track of your dates in Account Manager and encourage you to check out our mobile app and mobile ticketing sites as options for your tickets.

Reminders:

• Please note that if you make add-ons or exchanges, your ticket booklet will be out of date. For example, if you change your Tuesday season ticket for THE BODYGUARD to the Wednesday performance, your Tuesday ticket will no longer be valid. So you can access your new Wednesday ticket in one of three ways mentioned above (Account Manager, Mobile App or Mobile Ticketing).
• If you need tickets printed, please reach out to us at 336.373.7575 or email us at CustomerCare@TangerCenter.com.

No, exchanges can only be completed for the purpose of moving subscribers to a different night during the run of the show. For example, tickets for WICKED cannot be exchanged for THE GREAT GATSBY.

• Will add-ons, like VIP Parking and the Prelude Dining Experience, be valid for a new show date if corresponding show tickets are exchanged?
  • Parking passes will still be valid for use once during the run of the show and do not need to be adjusted if show tickets are exchanged to a different night.
  • Patrons with Prelude Dining tickets need to notify us to have their tickets adjusted if changing performance nights by either: emailing CustomerCare@TangerCenter.com; calling at 336.373.7575 or visiting us at the Box Office.
• If someone exchanges into/out of President's Club, what amenities do they receive?
  • If a President's Club Member exchanges out of President's Club for a single Broadway season event, they maintain their President's Club amenities.
  • If a regular subscriber exchanges into President's Club for a single season event, they do not receive President's Club amenities (like VIP Parking).
• When will transfer and resale options be available in Account Manager?
  • Transfer and resale options will be available in the subscriber's account when each event opens for public sale.
• See more add-on/exchange questions here.

• VIP Parking will likely sell out for the First Bank Broadway, 2026-27 season.
• Check out our updated parking page here.
• Please note that space is available on a first-come, first-served basis and is only good for the Broadway show noted on your voucher.

• Click here for information on the Prelude Dining Experience.
• During your checkout process in Account Manager, you will have the option to purchase the Prelude Dining Experience for the night of your show performances.
• Please note that Prelude Dining is not available for matinee performances.
• The Prelude Dining Experience includes interactive food stations and complimentary wine in the Koury Grandview Room on the third floor before your show.
• This price is $63 all-in. There is no price difference for children
• Prelude Dining begins an hour and a half prior to showtime.

There is not a "season" Prelude Dining package like there is for parking, but you are able to select Prelude Dining for each show (pending availability), should you choose. We remind you that Prelude Dining is not available for matinee performances.

We do not offer refunds for season tickets or individual shows.

Broadway shows MAMMA MIA! and Disney's THE LION KING are available for subscribers to add on for their season.

Please follow us on social media and stay tuned to TangerCenter.com for any new show announcements.

We do not offer flexible season plans. As a Season Seat Member, you are renewing for all seven Broadway season shows.

When the option becomes available, you would use the resell option in your Account Manager to properly sell your tickets, or you could transfer unwanted tickets to a friend.

These options will be available in each subscriber's account when each event opens for public sale.

Patrons are unable to use a gift card when paying through Account Manager but can use a gift card if purchasing in person at the Tanger Center Box Office. Please note that payment plans will not be available using a gift card, as we will need a valid credit card in place to set up the payment plan.

Some shows do not appeal to every guest or age. Broadway shows will offer a varied range of entertainment that could include sudden loud sounds, strobes/flashing lights, adult language, adult situations or fog and haze. Patrons are responsible for making an informed purchasing decision on show content. Each Broadway show has its own website that describes content and age recommendations.

Please note that all patrons will require a ticket to all performances, regardless of age. Many Broadway shows require that children must be at least 6 years of age to attend and accompanied by an adult.

Some shows or events do have different age policies and Tanger Center will note these on the individual show pages for each event. Family shows such as Disney Live, Paw Patrol and Sesame Street Live may require children 1 year and above to have a ticket. Children must be able to sit quietly in their own seat without disturbing other guests. Infants are not recommended. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the auditorium seating area. All sales are final and no refunds will be allowed for removals due to disruption. Please check with Tanger Center at 336.373.7400 if you need more clarifcation. 

Performances at Tanger Center will plan to go on as scheduled. If weather conditions prevent you from attending your scheduled performance, our staff will try our best to assist you. However, please note that availability for exchanges may be limited and all Tanger Center sales are final.

Tanger Center weighs the safety of our audiences, staff and performers greatly into any decisions made regarding performance schedule changes. For more information, please visit TangerCenter.com/weather.

Email CustomerCare@TangerCenter.com or call 336.373.7575.

Please note that we expect email and call volume to be heavy, so we appreciate your patience! We encourage you to go online through Account Manager, which is the quickest and easiest method to manage your season seats!