Using Mobile Tickets if You Purchased on

Mobile ticketing is a safe and contactless way to enter Tanger Center shows! 

We created these guides to help answer some common questions:

  • Be sure to download the Ticketmaster app to your smart phone
  • (Single Ticket) Buyers: Guide for Ticketmaster Mobile App Tickets
  • Don't want to download the Ticketmaster App? Check out this guide.
  • If you purchased at the box office, check out this guide.

Mobile Tickets FAQ:

How do I access my tickets on my smartphone?

You can access tickets by logging in to Ticketmaster through the Ticketmaster app or by visiting on your phone's browser.

How to access through the Ticketmaster app:

  1. Open the app.
  2. Tap the "My Events" icon. This is located at the bottom of the screen on an iPhone and at the top left of the screen on an Android phone.
  3. Sign in and tap on your event.
  4. Click "View Barcode" to access your tickets.
  5. Once the barcode is displayed, you can have your ticket scanned, or you can add your ticket to your Apple Wallet or Google Pay. If you have multiple tickets on your phone, you can swipe to navigate between them or transfer the tickets to each member individually.
  • Click here for a guide to help you download the app.

To access your tickets on the mobile website:

  1. Open your web browser app and go to
  2. Tap the menu icon on the top left of your screen, then click "My Tickets".
  3. Sign in and tap on your event.
  4. Click "View Tickets" to access your tickets.
  5. Once your barcode is displayed, you can have your ticket scanned or add it to your Apple Wallet or Google Pay. If you have guests and multiple tickets on your phone, you can swipe to navigate between them or transfer the tickets to each member individually.

What if I don't see my tickets?

If you are logged in to your Ticketmaster account and still do not see your tickets, please contact Ticketmaster through the app. 

Can I use a screenshot of my ticket?

No, a mobile ticket must be provided using the mobile website, the Ticketmaster app, or in your smartphone's wallet in order to gain entry.

What if my ticket doesn't scan?

This is usually easily solved by turning up your screen's brightness to the highest setting. If that doesn't work, ticketing staff is available to assist you.

What if I can't connect to my account at Tanger Center?

We highly recommend downloading your tickets to your phone before arriving - this helps ensure seamless entry. If you have an iPhone, you can store your tickets in your Apple Wallet. If you have an Android phone, you can save your tickets to your phone through Google Pay.

When can I download my ticket?

For some shows, your mobile tickets will be immediately available to add to your wallet. However, some shows may require us to put a delay on making the tickets available on your mobile app.

We recommend that you download your tickets at least 24 hours before the event. Attempting to load your tickets when you arrive at the venue may result in delays due to strain on our wi-fi and the Ticketmaster system.

What if my phone breaks, dies, or is lost or stolen before I arrive?

Feel free to email us at ahead of your show time, or visit our Box Office.

Can I have multiple tickets on my phone?

You can, but it is much easier to transfer the individual tickets to each attendee.

What if some members of my party aren't with me when I enter?

You can transfer each member their ticket individually. A ticket is required for entry.

How do I transfer a ticket?

We recommend that you transfer any necessary  tickets before you enter the venue.

Once you're logged in, follow these instructions:

  1. Navigate to "My Events" and select the event.
  2. Tap "Transfer". (Please note, if the "Transfer" button is grayed out, your tickets cannot be transferred.)
  3. Select the tickets you would like to transfer, then tap "Transfer To".
  4. Enter the recipient's information, including their mobile number or email address, and a note (optional). (If a mobile number is entered, a link to claim the ticket will open within a text message - all you need to do is press send. If an email address is entered, a link to claim the ticket is sent in an email.)
  5. Tap "Transfer Ticket".

The tickets you transferred will show as sent. When the recipient has accessed them, the ticket will show as claimed. You'll receive an email confirming that the ticket has been accepted by the recipient. After a successful transfer, the ticket is no longer valid for entry from your account.

The recipient must accept the transfer prior to having their ticket scanned.

What if I forward tickets to the wrong person?

As long as the recipient has not accepted the transfer, you can log into the Ticketmaster app and cancel the transfer.

What if I don't have a smartphone?

Simply email us at and we will be happy to assist you! Click here for our "Contact Us" page.

I’m having trouble receiving emails even though it’s correct on my contact information in my profile.

  • Firstly, make sure that is in your contacts so that our emails do not go into your spam filter.
  • We have noticed that some patrons who use Road Runner accounts (i.e. have experienced issues receiving our emails. We suggest that you update your contact email that does not use that type of domain. For help, see this guide.