Frequently Asked Questions for the First Bank Broadway, 2023-24 Season

We are excited to welcome you to our "Simply the Best" Season! Below you'll find our most Frequently Asked Questions concerning Season Seat Memberships. For more information, click here.

Can I add seats to certain shows with my season seats?

Add-ons and exchanges are now available.

  • Each subscriber account can add-on up to 4 tickets for each of the 7 shows in the 2023-2024 season.
  • Add-on seats do not roll over to another show if unused. For example, you can’t add on 5 seats to SIX because you only added-on 3 to CHICAGO.
  • Add-ons Guide
  • Please note that with the number of subscribers we have, you're unlikely to find seats directly adjacent to your own.
  • Due to print deadlines, your add-on tickets will NOT be in your printed season ticket booklet. You will need to manage your updated tickets digitally in Account Manager.
  • If you wish to pay for your add-ons with a Tanger Center gift card, please visit us in person at the box office.

What if I need to exchange single show tickets?

Exchanges and add-ons for individual shows are available for Season Seat Members in Account Manager.  You can make these changes until the Friday prior to the opening of each show at 3 p.m. ET.

Exchanges Guide

Due to print deadlines, your exchanged tickets will NOT be in your printed season ticket booklet. You will need to manage your updated tickets digitally in Account Manager.

Can tickets be exchanged for other shows within the series?

No, exchanges can only be completed for the purpose of moving subscribers to a different night during the run of the same show. For example, tickets for Aladdin cannot be exchanged for SIX.

Will the pit be seated for shows on this Broadway season?

The “pit” area is the area in which the orchestra plays, directly in front of the stage. For some shows, the musicians are on stage and so we are able to seat the pit with audience members. This will vary from show to show.

 

When the pit is available for seating, there are a limited number of tickets available but we give first priority to President’s Club.  Our Broadway Season Seat Members are then given the opportunity to take advantage of the pit seating.  We will send out an email to these members when Add-ons and Exchanges are available, with a deadline for which to complete their pit exchange. If all seats are not taken by the deadline, we open these seats to the general public.

More add-on/exchange questions

  • Are there additional costs for adding-on/exchanging seats?
    • If exchanging seats to some of equal or lesser value, this is considered an even exchange and there are no additional fees.
    • If exchanging seats to some of greater value, the difference in price must be paid, though there are no additional fees.
    • Differences in price cannot be applied to an existing payment plan.  All upcharges must be paid in full at the time of checkout.
    • If you are adding-on seats for single shows on this season, there is a $16.02 per seat service charge in Account Manager or at the Tanger Box Office.
  • Will add-ons, like VIP parking and prelude experience, be valid for a new show date if corresponding show tickets are exchanged?
    • Parking passes will still be valid for use once during the run of the show and do not need to be adjusted if show tickets are exchanged to a different night.
    • Patrons with Prelude Experience tickets need to contact the call center or visit the Tanger Center Box Office to have their tickets adjusted if changing performance nights.
  • If someone exchanges into/out of President’s Club, what amenities do they receive?
    • If a President’s Club Season Member exchanges out of President’s Club for a single event, they maintain their President’s Club amenities.
    • If a regular subscriber exchanges into the President’s Club for a single event, they do not receive President’s Club amenities, like VIP parking.

When and how can I add VIP parking or the Prelude Dining Experience?

During your purchase process, you will also see VIP Parking and Prelude Dining Experience available for add-ons.  You can do this in Account Manager as you renew your Broadway season seats.

If you have already purchased or renewed your seats without adding on these amenities, you can simply add in Account Manager. Please note that VIP parking is limited and may be sold out for some performances.

We remind you that President’s Club includes VIP Parking.

If you add on VIP parking, it will be included in your ticket book (if purchased by June 29 at 5pm).

What are my parking options for the season?

Check out our parking page here.

  • For each of your Broadway season shows, Season Seat Members will have a parking pass good for parking decks near the Tanger Center, in either the Bellemeade or Church Street decks. 
  • VIP parking is available as an add on during your invoice renewal process.  This is $175 for the whole season (plus taxes/fees).  VIP parking is the on-site surface parking lot located directly adjacent to Tanger Center and is the closest parking to the venue. 
    • VIP Parking is included with President’s Club season tickets.
    • Please note that VIP Parking is limited and some performance times may be sold out.
  • You can purchase VIP parking for select shows once the individual shows go on public sale if you don’t want to purchase for the whole season.
  • Please note: space is available on a first-come, first serve basis; only good for the Broadway show noted on your voucher.

What are my dining options for the season?

Click here for information on our Prelude Dining Experience.

  • During your checkout process in Account Manager, you will have the option to purchase the Prelude Dining Experience for the night of your show performances.
  • Please note that the Prelude Dining Experience is not available for matinee performances.
  • The Prelude Dining Experience includes the following:
    • Enjoy interactive food stations and the inclusion of wine before your show in the Koury Grandview Room on the 3rd floor.
    • This is $50 per ticket per show plus applicable fees.
    • There is no price difference for children.
    • Prelude Dining Experience opens an hour and a half prior to show time.

Can I purchase the Prelude Dining Experience for all shows in my season?

There is not a ‘season’ for Prelude Dining like there is for parking, but you are able to select prelude for each show, should you choose. We remind you that Prelude Dining is not currently available on matinee performances.

Can I get a refund for my season seats after I renew or purchase my tickets?

We do not offer refunds for season tickets or individual shows.

Are there any extra shows for the season that we can add on?

My Fair Lady, STOMP, and Dr. Seuss' How the Grinch Stole Christmas are currently available to subscribers. Please follow us on social media and stay tuned to TangerCenter.com, as well as be on the lookout in your email, for any new show announcements. 

What if there is a show that I don’t want to see as part of the season?

We do not offer flexible season plans.  As a Season Seat Member, you are renewing for all 7 Broadway season shows.

When the option becomes available, you would want to use the resell option in your Account Manager account to properly sell your tickets or you could transfer unwanted tickets to a friend.

Should I choose a payment plan, when do payments start?

Payments start at the time you purchase your seats.  The first payment will be charged when you login to purchase and you will be automatically billed on the 11th of each month.

Please note for subscribers who have renewed AND added on new season seats: payment plans cannot be combined. If you have a payment plan for your renewed seats AND your new added seats, payment plans will remain separate.

Please do not make additional payments through Account Manager, as this will not prevent the automatic draft.

Will my season tickets be mailed?

Season seats purchased by June 29 at 5pm will receive a ticket booklet (unless you added the option to only manage your tickets digitally). Season seats purchased after June 29 can be managed digitally in Account Manager.

Ticket booklets will be mailed approximately one month prior to the season beginning.  We strongly encourage you to keep track of your dates in Account Manager.  We also encourage you to check out the benefits and ease of mobile ticketing by visiting TangerCenter.com/MemberMobile.

Please note:

  • If you make add-ons or exchanges (beginning June 30), your ticket booklet will be out of date. For example: if you change your Tuesday season ticket for CHICAGO to the Wednesday performance, your ticket booklet Tuesday ticket will no longer be valid. So, you can access your new Wednesday ticket via Account Manager and/or Mobile Ticketing (referenced above).
  • If you purchase a subscription after June 29 at 5pm, you will not receive a ticket booklet and will access your tickets in Account Manager.
  • Tickets will be available to manage in Account Manager in late summer.

When will transfer and resale options be available in Account Manager?

Transfer and resale will be available in the subscriber’s account when each single event opens for public sale.

Can I purchase my seats with a gift card?

Patrons are unable to use a gift card when paying through Account Manager but can use a gift card if purchasing in person at the Tanger Box Office. Please note that payment plans will not be available if using a gift card, as we will need a valid credit card in place to set up the payment plan.

What are your accessibility options at Tanger Center?

Visit our accessibility page or contact our Guest Services Manager: James.Smith2@greensboro-nc.gov or call 336.333.6516.

Content Advisory

Some shows do not appeal to every guest or every age. The Broadway season will offer a varied range of entertainment that could include sudden loud sounds, strobes/flashing lights, adult language, adult situations, or fog and haze. Patrons are responsible for making an informed purchasing decision on show content. Each Broadway show has its own web site that describes content and age recommendations. Each patron must have a ticket, regardless of age.

Inclement Weather

Performances at the Steven Tanger Center for the Performing Arts will plan to go on as scheduled. If weather conditions prevent you from attending your scheduled performance, the Tanger Center staff will try our best to assist you. However, please note that availability for exchanges may be limited and all Tanger Center sales are final. Please note that Tanger Center weighs the safety of our audiences, staff and performers greatly into any decisions made regarding performance schedule changes.

Further Questions?

E-mail CustomerCare@TangerCenter.com or call 336.373.7575.

Please note that we expect email and call volume to be heavy, so we appreciate your patience! We encourage you to go online though Account Manager, which is the quickest and easiest method to manage your season seats!