Frequently Asked Questions for the First Bank 2022-23 Broadway Season

We are excited to welcome you to our "Dare to Dream" Season! Below you'll find our most Frequently Asked Questions concerning Season Seat Memberships.

Do I have to buy for all the Broadway season shows or do I get to pick which shows I want on my package?

As a Broadway Season Seat Member, you are subscribing to all seven shows on the Broadway season. Please note that this is not connected to concerts, Greensboro Opera, Greensboro Symphony Orchestra or the Guilford College Bryan Series.

How can I make exchanges or add-ons for my season tickets?

In the coming months, we will be sending emails with times and options for exchanging and adding on tickets to your season shows. 

Season Seat Members are able to exchange performances in the same show’s run with no fee. We recommend exchanging as early as possible for best seating options. Exchanges must be complete by 5 p.m. on the Sunday prior to the show opening. Account Manager and the call center will be unable to accommodate exchanges made
after this deadline. Please note that seating options for exchange can be limited and if changing into a higher priced performance or seating location, a price difference may apply. Season Seat Members may also be required to pay a higher price for exchanges as some shows change prices as inventory becomes more limited.

For adding seats for individual shows to your season tickets, be aware that seating may be limited and you likely will not find seats available next to your season seats. Please note that tickets added to your season account are subject to convenience fees.

Do you have accessibility options at Tanger Center?

Visit our accessibility page or contact our Guest Services Manager: James.Smith2@greensboro-nc.gov or call 336.333.6516.

Should I choose a payment plan, when do my payments start?

Payments start at the time that you purchase your subscription, and you will be automatically charged on the 9th of each month for your installments. Please allow the system make its automatic charges rather than making payments early or out of order. Note that all payment plans must be paid in full by December 31, 2022.

Will my season tickets be mailed?

Season ticket booklets will be mailed in fall 2022, approximately one month prior to the season beginning. We strongly encourage you to keep track of your dates in Account Manager. We also encourage you to check out the benefits and ease of mobile ticketing by visiting our Member Mobile page.

How can I change my seat location and/or the performance I attend?

Our upgrade period is May 16-30, and we will be sending you an email with your priority window to upgrade. Click here to view the upgrade guide.

Upgrading/Downgrading Season Seats

  • If you are on a payment plan, your plan will adjust automatically whether you are upgrading or downgrading your season seats.
  • If you are paying in full and are upgrading your seats, Account Manager will automatically calculate your price difference and prompt you to pay to complete the upgrade process.
  • If you have paid in full and are downgrading, we will manually refund you within 2 weeks of your purchase date.

How can I add seats to my subscription?

We anticipate new season seats will be available for purchase in starting June 6, and you are welcome to add on to your seats at that time. Please note that with the number of subscribers on our season, you likely won’t find seats directly adjacent to your own.

When and how can I add VIP Parking or the Prelude Reception Experience?

These may be purchased in Account Manager.

Content Advisory

Some shows do not appeal to every guest or every age. The 2022-23 Broadway season will offer a varied range of entertainment that could include sudden loud sounds, strobes/flashing lights, adult language, adult situations, or fog and haze. Season Seat Members are responsible for making an informed purchasing decision on show content. Each Broadway show has its own web site that describes content and age recommendations. Each patron must have a ticket, regardless of age.

Health Guidelines

Tanger Center is keeping up-to-date with local, state, and theatrical union health guidelines. Please visit our Patron Health Initiative page for more details.

Inclement Weather

Performances at the Steven Tanger Center for the Performing Arts will plan to go on as scheduled. If weather conditions prevent you from attending your scheduled performance, the Tanger Center staff will try our best to assist you. However, please note that availability for exchanges may be limited and all Tanger Center sales are final. Please note that Tanger Center weighs the safety of our audiences, staff and performers greatly into any decisions made regarding performance schedule changes.

How do I become a Broadway Season Seat Member?

We anticipate having new subscriptions go on sale June 6. Sign up here if you wish to receive early access to Broadway season tickets.

Further questions?

E-mail CustomerCare@TangerCenter.com or call 336.373.7575.

Please note that we expect email and call volume to be heavy, so we appreciate your patience! We encourage you to go online though Account Manager, which is the quickest and easiest method to manage your season seats!