Frequently Asked Questions for Broadway Subscriptions


We are excited to welcome you to our inaugural 2020-21 Broadway Season! As you explore becoming a Season Seat Member, you may have questions. Below you'll find our most Frequently Asked Questions about becoming a Season Seat Member.

If I made a deposit, does my $100 per ticket apply to my overall package price?

Yes, your $100 deposit per ticket applies to the overall package price of the subscription you choose for the inaugural 20-21 season. Please note that if you have not made your season seat purchase by March 2020, you will get an automatic refund of your deposit(s).

Do I have to buy for all six Broadway shows or do I get to pick and choose which shows I want on my package?

As a Season Seat Member, you are subscribing to all six shows that are on the Broadway season. Please note this is not connected to concerts, Greensboro Opera, Greensboro Symphony or the Guilford College Bryan Series.

If I wish to sit with a group of friends, do we have to buy together?

Yes, it will be easier for you to buy your seats together on one account if your group of friends wishes to sit together in the inaugural season.

Can I buy several deposits/subscriptions and place them across different seating levels and performances?

  • If you are applying your Broadway deposit(s), you will need to apply them toward the same performance. Should you need to split these, you will need to phone us at 336.373.7575.
  • If you are buying new Broadway subscriptions, you will be able to purchase new subscriptions across multiple performance dates. 

When will tickets to individual shows be on sale?

Individual tickets to shows on the Broadway at Tanger 2020-21 Season will be on sale at a later date. Become a Tanger Insider to receive our latest updates.

I made a deposit and still need to convert to season seat memberships. What do I do?

You will still need to follow the 'upgrade process' in Account Manager to convert your Broadway deposit(s) to season seats. Click here for a step-by-step Account Manager Guide for converting your deposits.

Will you have accessibility options at Tanger Center?

Yes, Tanger Center will be a fully accessible performance venue with options for parking, seating, restrooms and we will have provisions for American Sign Language and Assistive Listening Devices. Service animals are welcome. Please contact us to make arrangements for Sign Language needs at least two weeks prior to you scheduled performance. For parking and drop-off information, please visit our Parking Page.

How do I make exchanges?

You will receive an e-mail in mid-October (2019) with information for add-ons and exchanges. We recommend exchanging as early as possible for best seating options and you must make this request at least three business days prior to your scheduled performance. Please note if you are exchanging into a higher priced performance or seating location, a price difference may apply.

Where can I park?

As a Season Seat Member, you will have parking in one of three downtown parking decks. Visit our Parking page for more detailed information. If you would like to purchase VIP parking in the lot adjacent to Tanger Center for the season, you may do so here in Account Manager.

Should I choose to do a payment plan, when do my payments start?

Payments start at the time you purchase your subscription(s), and the first payment will happen when you select your seats.

Where are the restrooms located at Tanger Center?

In the Main Lobby level, servicing Orchestra and lower Grand Tier seating: 

  • The double-size Women’s Restroom is located just off the main lobby as you enter at this level.
  • The Men’s restrooms are on the Left and Right (West and East) side corridors.
  • There is a Gender Neutral/Family Restroom on each side corridor.

On the Grand Tier Lobby level:

  • The Women’s restroom is on the Right (East side).
  • The Men’s restroom is located on the Left (West side).
  • A Gender Neutral/Family Restroom is located beside the Men’s Restroom (West side).

On the Loge Level:

  • There are 2 very large Women’s Restrooms located off the Loge lobby with side corridor entrances.
  • There are 2 Men’s Restrooms on the Left and Right (West and East sides) corridors.
  • A Gender Neutral/Family Restroom is located on the Right (East side) corridor.

When will my tickets be mailed?

Season ticket packages will be mailed in April 2020.

Will I be able to manage my tickets online?

Yes, you will be able to manage your season seats in Account Manager after tickets are mailed in April 2020.

When can I add on to my season seats?

Add-ons for individual shows will happen at the time of exchanges, which you'll be receiving information on in mid-October (2019). This will be before each show's individual ticket on-sale to the public. Be on the lookout in your e-mail for further instruction on this process.

Will your season of shows overlap with other venues that are near the Triad?

The Tanger Center is committed to bringing the top touring Broadway productions to the Triad on an annual basis. These touring productions may or may not be performing at other cities in North Carolina during the same seasons. The number of shows, if any, that are scheduled to perform in multiple North Carolina markets may vary each season.

How can I contact Tanger Center with further questions?

For assistance, e-mail: [email protected], or call the Tanger Information Line at 336.373.7575

Hours: Monday – Saturday, 10 a.m. – 6 p.m.
Closed on Sunday